Privacy Policy

At The Steady Nest Reset/TSNR.CA (we, us, our, or the Company), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a cleaning quote, book our services, contact us, or otherwise interact with our business.

This Privacy Policy is intended to apply to our operations in Ontario, Canada and is designed with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy requirements in mind.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your first and last name
• Email address
• Telephone or mobile phone number
• Home, business, or service address
• Billing information and payment details, where applicable
• Cleaning preferences and service requirements
• Information you provide when requesting a quote
• Information you provide when booking or modifying an appointment
• Communications you have with us by email, telephone, text message, contact form, or other means
• Information necessary to provide and manage your cleaning services

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser and device information
• Pages visited
• Approximate location derived from technical information
• Date and time of visits
• Website interactions and referring website information
• Cookie and similar technology information

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Information

We may collect personal information directly from you when you:

• Submit a quote request
• Complete a contact form
• Schedule or book a cleaning service
• Create or use an online booking account, where applicable
• Contact us by telephone, email, or text
• Make a payment
• Subscribe to promotional communications
• Communicate with our staff
• Visit or interact with our website

Where appropriate, we will identify the purposes for which personal information is being collected at or before the time of collection.

3. Quote Request Forms

When you submit a quote request through our website, we may collect your name, email address, phone number, service address, and information about the cleaning services you are requesting.

We use this information to:

• Respond to your quote request
• Contact you about the requested services
• Prepare and provide an estimate
• Determine service availability
• Follow up regarding your inquiry
• Schedule services if you decide to proceed

Submitting a quote request does not automatically mean that you have consented to receive unrelated promotional marketing messages.

If you would like to receive promotional emails or text messages, we may provide a separate, optional marketing consent checkbox.

Suggested Quote Form Consent

Our quote form may include wording such as:

By submitting this form, you agree that The Steady Nest Reset may collect and use the information provided to respond to your request, prepare a quote, and communicate with you about the cleaning services you requested. See our Privacy Policy for more information.

If marketing consent is offered, it should be separate and optional:

Yes, I would like to receive occasional promotional offers, cleaning tips, special offers, and updates from The Steady Nest Reset by email and/or text message. I understand that I can withdraw my consent at any time.**

Marketing consent should not be a condition of receiving a quote or purchasing cleaning services.

4. Online Booking

If you book a cleaning service through our website or an online booking provider, we may collect information necessary to process and manage your appointment.

This may include:

• Name
• Email address
• Phone number
• Service address
• Appointment date and time
• Selected services
• Special instructions or service preferences
• Payment or billing information, where applicable

We may use third-party booking, scheduling, payment, or customer-management platforms to provide these services.

Those providers may process personal information on our behalf and may have their own privacy policies and terms of service.

Where payment information is processed by a third-party payment provider, we generally do not receive or store your complete payment card number.

5. How We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Provide cleaning quotes and estimates
• Schedule and manage cleaning appointments
• Provide cleaning services
• Confirm, reschedule, or cancel appointments
• Communicate with customers about requested services
• Process payments
• Provide customer support
• Maintain business and accounting records
• Improve our website and services
• Prevent fraud, misuse, or unauthorized activity
• Protect our customers, employees, business, and property
• Meet legal, regulatory, insurance, and accounting requirements
• Send marketing communications where we have the required consent or are otherwise permitted to do so by law

We will not use personal information for a new purpose that is unrelated to the original purpose of collection unless permitted by law or we obtain appropriate consent.

6. Email and SMS/Text Message Communications

We may use your email address or telephone number to communicate with you about services you have requested, including:

• Quote requests
• Appointment confirmations
• Appointment reminders
• Scheduling changes
• Service-related questions
• Invoices or payment matters
• Customer service communications

Where required by Canada’s Anti-Spam Legislation (CASL), we will obtain consent before sending commercial electronic messages.

Commercial electronic messages can include promotional emails and commercial SMS/text messages. CASL generally requires applicable commercial electronic messages to have appropriate consent, sender identification, and an unsubscribe mechanism.

SMS Marketing Consent

If you separately opt in to promotional text messages, you may receive messages about offers, promotions, availability, discounts, or other marketing communications.

A separate SMS consent checkbox may state:

I agree to receive promotional text messages from The Steady Nest Reset at the mobile number I provided. Consent is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply. I can withdraw my consent at any time by replying STOP.

We will maintain reasonable records of marketing consent where required.

You can withdraw SMS marketing consent by replying STOP or using another unsubscribe method provided in the message.

Under CASL, unsubscribe mechanisms for commercial electronic messages must be readily performed, and SMS messages can use instructions such as replying STOP.

Service-related communications may continue where reasonably necessary to provide a service you have requested.

7. Commercial Electronic Messages and CASL

We comply with applicable requirements under Canada’s Anti-Spam Legislation (CASL).

Where CASL applies to an email or text message, we will generally:

1. Obtain the required consent;
2. Identify ourselves and provide appropriate contact information; and
3. Provide a working unsubscribe mechanism.

CASL recognizes both express and certain forms of implied consent. Because the rules surrounding implied consent can depend on the circumstances and time periods involved, we do not assume that simply providing an email address or phone number automatically gives us unlimited permission to send marketing messages.

A requested quote or response to a customer inquiry may have different CASL treatment from a promotional marketing message. We may communicate with you as reasonably necessary to respond to a request you have made.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or identifiers that may be stored on your device when you visit a website.

We may use cookies for purposes including:

• Website functionality
• Remembering preferences
• Security
• Understanding website traffic
• Measuring website performance
• Improving our website
• Analytics
• Advertising, where applicable

Some cookies may be necessary for the website to function and cannot be disabled through our cookie-management tools.

Where appropriate, non-essential cookies may be presented through a cookie consent or preference mechanism.

You may also control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our website.

Google Analytics may collect information such as:

• Device and browser information
• IP address or related technical information
• Pages visited
• Website interactions
• Approximate geographic information
• Referral information
• Other information concerning website usage

We use analytics information to understand website traffic, improve our website, evaluate marketing performance, and improve our services.

Where our implementation requires or provides for consent, analytics technologies may be enabled or disabled based on the visitor’s cookie preferences.

Google provides Consent Mode, which allows website tags to adjust their behaviour based on a visitor’s consent choices.

Our website may use a cookie-consent mechanism to manage analytics and other non-essential technologies.

10. Third-Party Service Providers

We may use third-party companies and service providers to operate our business.

These may include providers for:

• Website hosting
• Online booking and scheduling
• Payment processing
• Customer relationship management
• Email delivery
• SMS/text messaging
• Website analytics
• Cloud storage
• Accounting
• Customer support
• Advertising and marketing

We only provide third parties with personal information reasonably necessary for them to perform the services they provide to us, subject to applicable contractual, legal, or other protections.

Some service providers may process or store information outside Ontario or Canada. As a result, personal information may be subject to the laws of another jurisdiction.

11. Payment Information

If you pay for services online, payment information may be processed by a third-party payment processor.

We may receive information such as:

• Customer name
• Transaction amount
• Transaction date
• Payment status
• Limited payment information

We do not intend to store complete credit card numbers on our own systems unless specifically stated otherwise.

Payment providers may have their own privacy policies governing their handling of payment information.

12. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to:

• Provide requested cleaning services
• Process payments
• Schedule appointments
• Operate our website
• Communicate with customers
• Provide customer support
• Use business service providers
• Maintain business records
• Obtain professional, legal, accounting, or insurance services
• Comply with legal requirements
• Respond to lawful requests from government authorities
• Protect our legal rights, customers, employees, or property
• Detect or prevent fraud or other unlawful activity

We will limit the use and disclosure of personal information to what is reasonably appropriate for the purposes for which it was collected or as otherwise permitted or required by law.

13. Service Addresses and Property Information

Because we provide cleaning services at residential and commercial properties, we may need to collect and use a service address.

Service addresses may be used to:

• Determine whether we service the location
• Provide quotes
• Schedule appointments
• Dispatch cleaning staff
• Provide the requested cleaning services
• Communicate about appointments
• Maintain customer and business records

We do not publicly display or sell customer service addresses.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, establish or defend legal claims, meet accounting requirements, and comply with applicable laws.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

15. Safeguarding Personal Information

We take reasonable physical, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

These measures may include:

• Password protection
• Access controls
• Secure service providers
• Encryption where appropriate
• Limiting employee access to information
• Secure storage and disposal procedures

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed as a result of circumstances beyond our reasonable control.

16. Privacy Breaches

If we experience a privacy breach involving personal information, we will assess the circumstances and take steps required by applicable privacy laws.

Where legally required, we may notify affected individuals and/or the appropriate privacy regulator.

17. Accessing and Correcting Your Personal Information

You may contact us to request access to personal information that we hold about you or request that inaccurate information be corrected.

Depending on applicable law, we may require sufficient information to verify your identity before responding to an access or correction request.

To make a request, contact our Privacy Officer using the information below.

18. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services.

For example, if you withdraw consent to information that is necessary to schedule and provide a cleaning service, we may not be able to provide that service.

Withdrawal of consent to marketing communications will not normally affect your ability to receive the cleaning services you have requested.

19. Marketing Preferences

You can unsubscribe from promotional emails by using the unsubscribe link included in the message.

You can unsubscribe from promotional SMS messages by replying STOP or using another unsubscribe mechanism provided in the message.

We will process applicable unsubscribe requests within the time required by law.

Under CASL, organizations must honour valid unsubscribe requests within the applicable period.

20. Children’s Privacy

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection would be unlawful.

21. Third-Party Websites

Our website may contain links to third-party websites, including payment processors, booking services, social media platforms, and other websites.

We are not responsible for the privacy practices or security of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

When we update this policy, we will change the Last Updated date at the top of the policy.

We encourage you to periodically review this Privacy Policy.

23. Privacy Officer and Contact Information

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact us:

[The Steady Nest Reset]
Owner/Operator: Cortney Jackson
Email: thesteadynestreset@outlook.com

We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.

24. Privacy Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can attempt to resolve the matter.

If your concern cannot be resolved directly with us, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy oversight body.